Refund & Return Policy
Last Updated: August 25, 2026
NTS LLC is committed to providing quality products and services.
This Refund & Return Policy explains the conditions that may apply to product returns, exchanges, cancellations, and refunds.
1. Return Period
Unless otherwise stated, eligible physical products may be returned within 30 days of delivery.
To qualify for a standard return, the item should generally be:
Unused
Uninstalled
Undamaged
In original condition
In original packaging
Complete with accessories, manuals, and components
Accompanied by proof of purchase
Returns outside the applicable return period may not be accepted unless required by law.
2. Eligible Returns
A product may be eligible for return where:
The wrong item was delivered
The item arrived damaged
The item is defective
Required components are missing
The item materially differs from the description
The customer changes their mind and the item meets our standard return requirements
3. Non-Returnable Items
Unless defective or required by law, we may not accept returns for:
Used products
Installed products
Damaged products
Custom-made items
Special-order products
Clearance or final-sale products
Personalized items
Opened consumable products
Items altered by the customer
Products missing parts or original packaging
4. Damaged or Incorrect Products
If your order arrives damaged or incorrect, contact us promptly.
Please provide:
Order number
Product name
Description of the issue
Photographs of the product
Photographs of the packaging
Depending on the circumstances, we may offer:
Replacement
Exchange
Repair
Partial refund
Full refund
Please retain the product and packaging until the claim has been reviewed.
5. Defective Products
If a product appears defective, contact NTS LLC with details of the problem.
We may request:
Photos
Video evidence
Serial number
Proof of purchase
Manufacturer details
Inspection of the product
Where appropriate, the issue may be handled through a manufacturer warranty.
Damage resulting from misuse, incorrect installation, unauthorized modification, or normal wear may not qualify for a refund.
6. Change-of-Mind Returns
We may accept change-of-mind returns when an eligible product is:
Unused
Uninstalled
Undamaged
In resalable condition
Returned within the applicable return period
Customers may be responsible for return shipping costs.
Original shipping charges may be non-refundable where permitted by law.
7. Return Authorization
Before returning an item, please contact NTS LLC for return instructions.
Your request should include:
Name
Order number
Product
Reason for return
Do not return products without authorization where return approval is required.
8. Return Shipping
Customers may be responsible for return shipping costs unless:
The product was defective
The product arrived damaged
We supplied the wrong item
Applicable law requires otherwise
We recommend using a trackable shipping service.
NTS LLC is not responsible for returned items lost during shipping before they reach us.
9. Inspection
Returned items may be inspected before a refund is approved.
A refund may be reduced or refused where an item is:
Used
Damaged
Incomplete
Modified
Missing packaging
Not in resalable condition
Any deduction will be made only where permitted by applicable law.
10. Refund Processing
Once an approved return is received and inspected, we will notify you regarding the refund.
Approved refunds are generally processed within 5–10 business days.
Refunds will normally be issued to the original payment method.
Banks and payment providers may require additional time before funds appear in your account.
11. Exchanges
Where inventory permits, eligible items may be exchanged.
Any price difference between products may need to be paid or refunded.
Replacement availability cannot be guaranteed.
12. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
If the order has not yet been processed or shipped, cancellation may be possible.
Once an order has been dispatched, it may need to be handled as a return.
Custom or special-order products may not be cancellable once processing has started.
13. Service Cancellations and Refunds
If NTS LLC provides services, service cancellations may be handled differently from physical product returns.
Refund eligibility may depend on:
Whether work has started
Time already spent
Materials already purchased
Third-party charges
Completed portions of the project
Contract or quotation terms
Deposits or payments relating to completed work or non-recoverable expenses may be non-refundable where permitted by law.
Specific service agreements may include different cancellation or refund terms.
14. Deposits
Where a deposit is required for a product or service, the deposit may become non-refundable once:
Work begins
Materials are ordered
Custom items are produced
Third-party costs are incurred
Any deposit terms communicated in a quotation, invoice, or contract will apply.
15. Shipping Charges
Original delivery charges are generally non-refundable for change-of-mind returns unless required by law.
Where an incorrect or defective item was supplied by NTS LLC, reasonable return shipping costs may be covered by us.
16. Manufacturer Warranties
Some products may be covered by manufacturer warranties.
A warranty claim may be referred to the manufacturer where appropriate.
Manufacturer warranty terms are separate from this return policy.
17. Consumer Rights
Nothing in this policy is intended to limit rights available to customers under applicable federal or state consumer protection laws.
Where applicable law provides stronger protections than this policy, those legal rights will apply.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, contact:
NTS LLC
Website: ntsllc.us
Email: info@ntsllc.us
Phone: [Business Phone Number]
Address: 312 W 2nd St Unit # A7051 Casper 82601 WY USA